CUSTOMER SERVICE

CONTACT US

All queries should be sent to sales@ninosbonitos.co.uk or you may use the contact form provided on our website. Please allow up to 48hrs for a response.

REFUNDS

 Non sale items purchased on our website or social media can get a full refund within 14 days with proof of receipt and must include the original shoebox in its original condition. Shoebox fees will be deducted from any refund when footwear is returned in a damaged shoebox or without the original shoebox. Shipping and handling charges are not refundable. Refunds are processed in 1-2 working days from when the goods are received into our warehouse - refunded back to the original purchase method. Returns are unavailable on international shipping options. The original cost of shipping and handling is not refundable. All costs associated with returning merchandise to Niňos Bonitos, is the sole responsibility of the customer. Merchandise returned following our 14 day policy will not be accepted. 

Please email first when returning an item to notify us of your reason.

Sale items will be offered an exchange within 7 days. 

 

EXCHANGES

All items are available for exchange. An exchange request must be made within 14 days of receiving the goods. Sale items are available for exchange only. A request to exchange must be made by email to sales@ninosbonitos.co.uk.                    

NIŇOS BONITOS IS NOT RESPONSIBLE FOR ANY MERCHANDISE THAT IS LOST OR DAMAGED WHILE BEING RETURNED.

RETURNS PRODUCT REQUIREMENTS

Returned merchandise is immediately inspected upon receipt, at our studio. Any signs of damage not consistent with new merchandise will be returned at the customer’s expense. Under no circumstances will we accept items that are soiled in any way. Merchandise that is received and ready for immediate re-sale will be accepted and an exchange, refund or store credit will be administered in line with our refund or exchange policy. Shipping and handling fees are not refundable.

 RETURNED MERCHANDISE IMPORTANT NOTES:

  1. There must not be any signs of wear or use.
  2. All original tags and display tickets (if applicable)must still be attached.
  3. All products must be contained in original packaging.
  4. Items must not be contaminated with smoke or perfumes.
  5. Returned merchandise must be in new and unused condition. 
  6. Shoeboxes must be returned in their original condition.

 

DAMAGED MERCHANDISE

If you receive merchandise that has been damaged in transit, or has a fault, then please email us at sales@ninosbonitos.co.uk where we will send you a returns authorisation email.

Any items that have been worn will not be accepted or returned.